Feeling Unsatisfied with Your Current Home Care Provider? We understand that sometimes your current provider might not be meeting your needs. Home Care Packages (HCP) give you the freedom to switch providers whenever you want. Here’s how you can make the switch to Colbrow Care, simply and smoothly.
1. Evaluate Your Current Care Plan
Take a moment to think about why you want to switch. Are you looking for better service, more personalised care, or improved communication? Knowing your reasons will help guide your decision.
2. Research New Providers
Look for home care providers that meet your needs. Compare their services, reputation, and any additional benefits they offer. If you are in Melbourne, consider Colbrow Care. Our long-standing reputation is built on trust, reliability, and compassionate care.
3. Inform Your Current Provider
Once you’ve decided to switch, let your current provider know. Giving formal notice ensures there are no disruptions in your care during the transition period. Since January 2023, providers are prohibited from charging exit or joining fees, so switching won’t cost you any additional fees.
4. Contact Your New Provider
You have 56 days from your agreed end date with your current provider to engage with your new provider. If you choose Colbrow Care, we will help you create a personalised care plan and guide you through the necessary paperwork.
5. Transfer Your Funding
Call My Aged Care on 1800 200 422 to re-activate your referral code and provide it to your new provider. Following changes in September 2021, Services Australia holds most funds in your Home Care Account. Your old provider will finalise your account, and the funds will be available to your new provider within 70 days. Or, if you choose Colbrow Care, let us handle this process for you to ensure a smooth transition.
6. Confirm Transition Date and Start Your New Care!
Coordinate the end date with your existing provider and the start date with your new provider. This ensures there are no gaps in your care services. Once everything is in place, you can begin your new care with your chosen provider.
Switching home care providers doesn’t have to be stressful. By following these steps, you can ensure a smooth transition and continue to receive the quality care you deserve. We’re here to help you every step of the way.
