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Not happy with your current Home Care Provider?
Under HCP, as a consumer-directed scheme, you have the right to choose who you work with and the freedom to switch to any provider, at any time. This means you don’t even need a reason to change home care provider: the choice is always yours!
For many Australians, changing any sort of supplier can be daunting, but the process for changing to another Home Care is actually quite easy. At its simplest level, switching to Colbrow Care can be broken down into 3 easy steps:
Review your current contract for your notice period and give notice to your current provider.
Contact Colbrow Care on 03 9290 9026 to determine start date of services and review of care plan.
Call My Aged Care on 1800 200 422 to re-activate your referral code and provide it to Colbrow Care. Confirm your end date to the existing provider.
Why Switch to Colbrow Care?
Our Legacy of Excellence
For over 65 years, Colbrow Care has been at the forefront of home care services in Melbourne. Our long-standing reputation is built on trust, reliability, and compassionate care. We pride ourselves on:
- Clear and open communication with our clients;
- Reliable, personalised care services delivered by highly qualified staff at times and places that suit our clients;
- The ability to be flexible and adaptable to our clients’ care needs as this change over time;
- Competitive, transparent and fair package management and care fees, allowing our clients to receive more services than some of our competitors.
Comprehensive Range of Services
At Colbrow Care, we offer a wide array of services to meet all your home care needs:
- Personal Care: Assistance with daily activities such as bathing, dressing, and grooming.
- Nursing Services: Professional nursing care including medication management, wound care, and chronic disease management.
- Allied Health Services: Access to physiotherapists, occupational therapists, and other health professionals.
- Domestic Assistance: Help with household tasks like cleaning, cooking, and shopping.
- Respite Care: Temporary relief for primary caregivers.
- Social Support: Companionship and support to help you stay connected and engaged in your community.
Established in 1957, Colbrow is a name you can trust
No lock in contracts
$20,000,000 Professional Indemnity Insurance policy
Comprehensively vetted staff, provided with ongoing training
Available 7 days a week plus after hours
Personalised solutions
Limited Time Switch to Us Bonus
For a limited time, we are offering a $500 gift voucher Switch to Us bonus to all current home care package holders who switch their Home Care Packages over to us. We even offer a choice of Coles, Myer or Woolworths vouchers, since we know your shopping needs are as unique as you are!
To qualify for the offer, simply ring us on 03 9290 9026 and verbally claim the offer, or complete the form on this page to receive a follow-up call from one of our case managers. Our staff will assist with any additional questions you might have, and provide you with all the details of this special offer.
Don’t just take our word for it – See what our clients say!
Colbrow’s response to my request for overnight nursing care for a client was made in the morning. The service was commenced at 5pm that evening, this included a home visit and client agreements being signed. The nursing staff were compassionate, unobtrusive and provided first class nursing care to my client at a very difficult time. I will certainly be using Colbrow again and recommend others to do the same.
It is approximately a year since the death of my late father John Anthony Kelly of Strathmore, and my formal duties as an executor of his estate are almost at an end. As I complete these duties I feel that it is important to remember to thank those who provided care to my father when he most needed it. In particular, I remember and very much appreciate, as do my sister and two nieces who lived with him, the complex and high level nursing care that your company provided for him during late 2012 and the first half of 2013. We especially wish that Ann’s excellent support be recognised. This care enabled him to stay at home as he wished for much longer than would otherwise have been the case. Thank you all for your good work and may it continue long into the future!
We want to thank you and everyone at Colbrow for all the assistance and care you provided to dad. He was very lucky to be spoiled like he was.
I especially want to thank you for sending Tania and Priyanka to care for him. Priyanka, in particular, went over and beyond to make him comfortable and give him the best care she could. She learnt to play a Lebanese card game and played with him daily to keep his mind active. She even googled how to make Lebanese coffee for him. He was always clean, so was the house. She’s a credit to herself and to Colbrow. We wish her all the best in her future.
I wanted to thank you and your team for all the help and support you have given us over the last few years with Betty and Noel, as they approached the end of their lives. Looking back, it has been an exceptional commitment from Colbrow, which worked out very well and helped provide the means for Betty and Noel to be cared for at home until the end of their lives, as per their wishes. In addition, I have enjoyed working with the Colbrow staff to provide the best possible assistance to two wonderful people when they needed it. It was great that some of the same people could be involved on and off all the way through.
Reviews and Accreditation
★★★★★ 5/5
Michelle
Knowledgeable, professional and caring. What a great service!
★★★★★ 4/5
Glenys
My husband has Lewy Body dementia and requires 24 hr care. Colbrow have given us two great carers to allow me to have some Repite time. All staff are polite, friendly and helpful. So difficult trying to choose a home care provider. So pleased I chose Colbrow.
★★★★★ 5/5
Marie
I recently had Carpel Tunnel surgery which left me pretty useless as I am already partly disabled. The ladies that Katelyn organised were absolutely fantastic. I have recommended Colbrow to my employee for further staff with injuries.
★★★★★ 5/5
Mona
The team at Colbrow Homecare have been very attentive to dads needs, always putting him first and always accommodating and responsive to our needs. Thank you for everything.
Have More Questions?
How much notice will I need to give to my current provider?
Have a look at your current Home Care Package Agreement for any contractual notice periods with your current provider.
Once I’ve given my current provider notice, will they continue to provide care during my notice period?
Yes, they are required to provide services to you until the agreed end date.
Are there are joining or exit fees payable to Colbrow Care or my existing provider?
Since January 2023 providers are not allowed to charge exit or joining fees. The switching process will not attract any additional fees from either party.
How long do I have to switch from my current provider to Colbrow Care?
You have 56 days from your agreed end date with your current provider to engage Colbrow Care. Failure to meet this timeline will result in your package being withdrawn.
Will Colbrow Care increase the rates or add hidden costs to my package after I join?
Your Case Manager will provide you with our current price list and Home Care Agreement. We will work with you to prepare an Individualised budget based on your funding, and will never increase fees or add extra costs without your agreement. Typically our fees change during July each year, but we always notify our clients of these in advance, so services can be adjusted, if needed.
I currently have unspent funds with my current provider. Will that be transferred to Colbrow Care?
Due to changes made in September 2021, most funds are held by Services Australia in your Home Care Account. Your old care provider will finalise your account, and the funds will be available in your Services Australia account , ready for your new care provider within 70 days.
Can I leave Colbrow Care after joining?
Of course! But we would like to think that a conversation around your motivation for doing this might help re-align any expectations or preferences you feel are not being met. Should this not be successful, you have the same rights to change to a difference provider as you have now.
If you find yourself in a situation where your current provider isn’t aligning with your needs, preferences, or expectations, maybe it is time to give Colbrow Care a try?
